Questions about shipping?
Like, why do they call it shipping, when there’s hardly ever a ship involved?
We can’t answer that, but we can answer some other questions:
When will you post my order?
Papernest online orders are processed and dispatched from our Gold Coast warehouse approximately three business days after receiving payment.
We calculate shipping costs at checkout based on the order’s weight and size.
If you use Standard Post, you’ll usually receive your order within three to seven business days. Express Post should take around two days, depending on where you are. Just select which postage option you prefer when checking out.
We don’t post on Saturdays, Sundays or public holidays.
Please allow additional time for order processing and shipping during holiday seasons, sale periods, and new product launches.
What about COVID-19?
Yeah, what about that? We’re not fans, either.
We’re doing everything we can to get your order to you pronto, but there may be delays beyond our control.
If your order is delayed in the post, please be patient and know everyone is doing their best.
Shipping in Australia
All domestic orders are shipped using Australia Post or TNT/FedEx, depending on your order's size and location.
Please note: if you choose to have your order safely dropped by your delivery service, Papernest is not liable for lost or un-locatable goods.
Also, Papernest is not liable for goods not collected from a collection point within the allocated time. If goods are shipped back to us for failure to collect, the buyer is liable for any onward shipping costs.
If your order is super time-sensitive, please email hello@papernest.com, and we’ll try to help.
Shipping outside Australia
Online retail orders are shipped via international air freight services with delivery rates, based upon the weight of goods.
Postage time frames depend on your location, with orders usually delivered within 10 to 21 business days of being posted.
Papernest is not liable for any delayed goods shipped internationally.
As you can appreciate, some countries have been experiencing shipping delays due to COVID-19.
All orders shipped internationally are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. Papernest is not associated with these fees and cannot predict what they will be on the receiving end of the shipment. All fees are to be paid for by the customer at the time of delivery.
Returns and exchanges
Please choose your Papernest goodies carefully. Refunds or exchanges are not permitted for a change of mind on products.
If the products you order online aren’t unavailable for shipping, Papernest will let you know and discuss alternatives, including other options or when it may be available again.
We package all Papernest cards with lots of love, but in the rare event you receive a package that is damaged, please contact us within 48-hours at hello@papernest.com.au. We’ll minimise any inconvenience the best we can. The conditions for this are:
1. The product(s) must be returned within 15 days of receipt
2. The product(s) must be new (that is: unused, undamaged, unsoiled and in the original packaging)
3. Email us at hello@papernest.com.au with your name, invoice number, product name, the reason for return and a request for replacement
4. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer’s expense
5. Papernest will not be held responsible for any products lost or damaged in transit.
